I spoilt my partner for his birthday, and we had a wonderful time on the second night but the first night was another story. enjoyed the cocktails and the hotel atmosphere. The staff were friendly and very inviting.
April
אוקטובר 2022
In room breakfast was good not excellent. Meals were hot and satisfying and if we had butter for toast and some salt then it could of been perfect.
Loris
דצמבר 2022
Fabulous staff, particularly front desk, nothing was too much trouble. A-mazing view of Elizabeth Quay and the sunset: I was happy simply sitting sitting at the window admiring the view. Literally perfect location for exploring the city, with taxes, trains and ferries within just a couple of minutes’ walk. Impeccable standard of fixtures and fittings, furnishings, decor, cleanliness, service.
Tim
מרץ 2025
Facilities and location were excellent. I was surprised with the very limited restaurant dinner options on the Monday night we were there, only a lounge option with limited menu. The staff were polite, but seemed inexperienced. The staff were badly let down by the doormen and porters. On arrival they seemed confused why we were there and after being in our rooms for 45mins rang to ask where our bags were. They eventually arrived. Valet parking was $80 per day, and with this I expect to retrieve my car when ordered. On departing we rang to order the car, it wasn’t there 15 mins later, then we waited another 20 mins until someone eventually arrived. Very poor service and really let down the hotel .
Wendy
אפריל 2025
Location excellent food and staff exceptional considering circumstances beyond my control and the need to return home earlier than expected. My frustration wasn’t due to the hotel but more to do with Booking.com who have YET to respond
Anthea
פברואר 2025
The infinity pool was wonderful! We had a swim late afternoon (to avoid the kids) and the timing was perfect. Only adults having a quiet drink before dinner. Breakfast at the Hearth was underwhelming. The bread rolls tasted stale, the scrambled eggs tasted like powdered eggs and the sweet pastries were average - the kind you might find at a suburban pastry shop. Coffee was perfect. The staff throughout the hotel were fantastic - very attentive and friendly. The view from our room on the 11th floor was amazing. Full view of Elizabeth Quay at night sparkled with lights! The room's lights and blinds were confusing to operate and took some hits/misses before we figured it out how (more instructions would be helpful). Overall, it was a very pleasant stay but just some small areas of finesse could make it a 10 out of 10. Would definitely come again and we would recommend it.
Jo
אפריל 2025
The interactions with the concierge and front desk staff during check-in and checkout were exceptional. They were professional yet personable, really setting a positive tone for my stay. The bathroom design was beautiful, and the room was finished to a very high standard. The bed was on the firmer side but still very comfortable. The location is fantastic. The pool area is lovely, though it did get quite busy. The pool itself was a perfect temperature, even on windy days—around 30°C, I believe.
Arron
ינואר 2025
Second time staying, excellent location, friendly and helpful staff. We have recently stayed here for our marriage anniversary, originally booked the premier swan river room and got upgraded to the large studio which was so lovely! the studio was spacious with beautiful city and river views. The service was outstanding throughout our stay. We had taken a Breakfast package, and thoroughly enjoyed the breakfast spread with a variety of international cuisine! Everything was so delicious! My favourite is the infinity pool with Elizabeth quay views.
Aya
ינואר 2025
The Employees were exceptional. From the moment we arrived, each employee we came into contact with, made us feel very welcome and special!! They even went out of their way to decorate our room with balloons, champagne and chocolate slice for our wedding anniversary, very unexpected but a beautiful surprise which made our anniversary so much more amazing!! Everything, and I mean everything, from the room, (spacious and a view to die for) to the roof top bar to the Hearth restaurant, (food was magnificent) the whole hotel not only looked spectacular, it was clean, and extremely inviting.
Linda
דצמבר 2024
We were upgraded for our wedding anniversary and our room was brilliant, the views over Elizabeth Quay were memorising. The staff were lovely, from being walked to reception, given a glass of bubbles, being taken care of by Jimmy on the front desk and shown the way in person to the lift, room upgrade to a suite, a lovely note and bottle of bubbles in our room and getting that amazing view, everything about our stay was perfect. The breakfast was excellent but probably the most that we have paid for a buffet breakfast. However the choice was amazing, including an egg station, fresh honeycomb and every hot dish was very good. Our coffee orders were made very well. We should have got there earlier however to get full value for money. Will definitely be back.
Yvonne
דצמבר 2024