The Ritz-Carlton, Perth

In room breakfast was good not excellent. Meals were hot and satisfying and if we had butter for toast and some salt then it could of been perfect.

Facilities and location were excellent. I was surprised with the very limited restaurant dinner options on the Monday night we were there, only a lounge option with limited menu. The staff were polite, but seemed inexperienced. The staff were badly let down by the doormen and porters. On arrival they seemed confused why we were there and after being in our rooms for 45mins rang to ask where our bags were. They eventually arrived. Valet parking was $80 per day, and with this I expect to retrieve my car when ordered. On departing we rang to order the car, it wasn’t there 15 mins later, then we waited another 20 mins until someone eventually arrived. Very poor service and really let down the hotel .

The infinity pool was wonderful! We had a swim late afternoon (to avoid the kids) and the timing was perfect. Only adults having a quiet drink before dinner. Breakfast at the Hearth was underwhelming. The bread rolls tasted stale, the scrambled eggs tasted like powdered eggs and the sweet pastries were average - the kind you might find at a suburban pastry shop. Coffee was perfect. The staff throughout the hotel were fantastic - very attentive and friendly. The view from our room on the 11th floor was amazing. Full view of Elizabeth Quay at night sparkled with lights! The room's lights and blinds were confusing to operate and took some hits/misses before we figured it out how (more instructions would be helpful). Overall, it was a very pleasant stay but just some small areas of finesse could make it a 10 out of 10. Would definitely come again and we would recommend it.

Second time staying, excellent location, friendly and helpful staff. We have recently stayed here for our marriage anniversary, originally booked the premier swan river room and got upgraded to the large studio which was so lovely! the studio was spacious with beautiful city and river views. The service was outstanding throughout our stay. We had taken a Breakfast package, and thoroughly enjoyed the breakfast spread with a variety of international cuisine! Everything was so delicious! My favourite is the infinity pool with Elizabeth quay views.

We were upgraded for our wedding anniversary and our room was brilliant, the views over Elizabeth Quay were memorising. The staff were lovely, from being walked to reception, given a glass of bubbles, being taken care of by Jimmy on the front desk and shown the way in person to the lift, room upgrade to a suite, a lovely note and bottle of bubbles in our room and getting that amazing view, everything about our stay was perfect. The breakfast was excellent but probably the most that we have paid for a buffet breakfast. However the choice was amazing, including an egg station, fresh honeycomb and every hot dish was very good. Our coffee orders were made very well. We should have got there earlier however to get full value for money. Will definitely be back.